Frequently Asked QuestionsHave questions? Check out our FAQs to find the answers to our most commonly asked questions at Giverny. If you don't see the answer you need, please email us and we will be pleased to help.
Why do many of your products have minimal packaging materials?
Do you offer corporate discounts for large orders?
Why do you offer free shipping?
Is it safe to use my credit card at givernyonline.com?
I want to use a check or money order to place my order. How do I do this?
Do you keep my personal information safe?
Do you ship overseas?
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We believe that excess packaging is not necessary on most items. At Giverny, we strive to decorate your homes with the most beautiful items that nature has to offer and we also want to preserve our world for generations to come. Where possible, we eliminate excess packaging and use boxes, bubble wrap, packing paper and packing peanuts made of recycled materials for shipping.
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Yes, we do offer discounts for large, corporate orders. We offer a 10% discount on orders over $1,000, a 15% discount on orders over $2,500, and a 25% discount on orders over $5,000. Please contact us about your project for additional details.
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Many shopping carts do not allow you to see the shipping costs of your items until you have almost completed the transaction. As personal web shoppers, we find that to be frustrating. We want our customers to know upfront the exact cost of their items. The only additional charge that will appear in the shopping cart is a 7.5% sales tax for South Carolina customers and an additional $10 shipping charge for deliveries made to Alaska and Hawaii.
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Yes! We use both a merchant account to process Visa and Mastercard orders and PayPal to securely perform all of our credit card transactions. Our merchant account bank uses secure payment procedures to ensure that your online payment is as safe as possible. PayPal is also a widely known, trusted company for on-line payments.
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Simply download our paper order form, fill it out, and mail it along with your payment to us. Everything you need to know is on the form for your convenience.
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Yes! Please see our privacy policy for more information. We take information privacy seriously as we have ourselves been victim of identity theft. We will do everything possible to ensure that your private information is kept that way.
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We currently ship to the continental United States and Alaska and Hawaii only. We regret that we are unable to ship to foreign countries, APO and FPO addresses at this time.
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